Inside Look: Kathryn Lewis
Each month we go behind the scenes to show how our expert staff work.
This month it's the turn of Kathryn Lewis.
What’s your role Kathryn & how long have you been working here?
I'm Finance and Online Client Services Manager and have been working here for 18 years.
Tell us a little bit about your background, what were you doing before joining CTM?
On leaving school I spent a summer working in a golf club and in a large department store selling saucepans!
Before joining CTM, I worked for another business travel provider in a number of roles, including hotel reservations, groups and administration.
On an average day, what do you spend most of your time doing?
My role is fairly varied and tasks undertaken may include reconciliation of accounts, resolving queries, online set-ups and implementation, client meetings, and managing staff within the finance team.
Which specific skills does the job require?
The ability to multi-task is definitely essential, along with good organisational skills and a flexible approach, as of course no two days are ever the same.
And what are the main challenges?
I would say keeping up with all the many industry changes, especially airline fare structures which impact the online booking process.
What do we offer which makes us stand out? In your view, why do our clients choose us over any other TMC?
The ability to be flexible, our 'can-do attitude' and our online booking tool all enable us to adapt to our clients' needs and requirements.
What is it about the job that you most enjoy?
I enjoy the problem solving aspects, creating an online site to reflect client needs from both an operational and financial perspective, and working within the close knit finance team. Also working at group level (CTM is the business travel arm of the wider travel company P & P Group) across all sectors of the business is very interesting.
Are there any particularly interesting projects you’re working on, either at the moment or on the horizon?
The online site is continuously improving with new features and functions all the time, which keeps us ahead of the game and a leader in the marketplace.
Do you have a favourite travel destination and why?
We (Kathryn is married to CTM's Finance Director Adam) are lucky enough to have a family home in Spain, so we love visiting there as often as we can.
Finally, is there anything else you’d like to tell us?
Due to a plentiful home crop this year, I have recently discovered the joys of rhubarb gin – definitely to be recommended!