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Inside Look: Donna Murray

Inside Look

We go behind the scenes to show just how our expert staff work.

This month we speak to Business Development Manager Donna Murray, who tells us about her partnership role at our parent company P&P Associates.


What’s your role Donna & how long have you been working here?

I am a Business Development Manager for the P&P Group, CTM’s parent company, and I have been with the company now for nearly 3 ½ years.

Tell us a little bit about what you do and who for?

My role is to source and manage our product offerings across the group, from flights to hotels, making sure we have the best rates available and maintaining a strong relationship with our product suppliers.

What specific skills does the job require?

Definitely people skills are essential, as the most important part of the job is to maintain those relationships. You’re the face of the company so you have to be very personable. Negotiation skills and a good overall commercial understanding is pretty key too.

And what are the main challenges?

At certain times of the year, it can be very full on, where one week seems to roll into the next. You can spend weeks in back to back meetings negotiating terms and rates.

On an average day, what do you spend most of your time doing?

Again, this can a lot vary depending on the time of year. The first few months of the year I tend to be running data reports, holding negotiation meetings with suppliers, and looking back over the previous year to see where there is room for improvement.

At the latter end of the year, I’ll spend more time troubleshooting, or researching new suppliers who I may want to work with in the future.

Are there any particularly interesting projects you’re working on just now?

I’m currently working on a project for a new client, where we are talking to some smaller boutique hotels to assist them in loading rates into a Global Distribution System, in order for our client's travellers to be able to book these via our online booking platform. This is a large project which is proving to be very interesting.

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