Inside Look: Kirsty Chambers
This month we speak to Kirsty Chambers about her role in the Account Management team here at CTM.
What’s your role Kirsty & how long have you been working here?
I have been working at CTM for 2 years. I work within the Sales and Account Management team as Senior Sales Manager. My main role is bringing on new business and working with them during the initial three months of the relationship. I work with clients throughout the implementation stages to ensure a smooth transition from their previous travel management processes.
I also manage around 15 existing accounts, maintaining positive partnerships, ensuring the accounts are receiving the best, most suitable service possible from CTM and making sure they are benefiting from all relevant services available.
Tell us a little bit about what you do and who for?
Within my Account Management role I work with around 15 accounts ranging in size, overseeing and maintaining the relationship. I am their main point of contact when it comes to any questions or queries, and I also try to visit the clients on a regular basis.
I constantly monitor the transactions and travel data to ensure that these clients are receiving all relevant benefits, whether that's negotiated rates with suppliers or signing them up to and managing supplier loyalty schemes on their behalf.
What do you spend most of your day doing?
That’s what I love about the job, no two days are the same. Some days I’m out on the road meeting potential and existing clients, and some days I am in the office, when I spend my time sourcing new business leads, making initial introductions to potential clients or writing tenders.
Which specific skills does the job require?
The job requires good time and diary management, as there is always lots on the go which also keeps things exciting. My role is very much a customer facing one, so it’s also beneficial if you like talking to people and building relationships, as of course I do. I enjoy the job as I like meeting and speaking with new people and building their trust and developing the relationship.
And what are the main challenges?
The main challenge I find is trying to educate potential clients about all of the many benefits of booking business travel with a reputable travel management company (TMC) such as CTM, rather than booking their travel independently.
The internet makes the booking of travel extremely accessible for people, so some may think why pay a TMC to assist? On the initial discussion I try to educate clients about some of the many benefits of using a TMC, such as Duty of Care, time saving and industry expertise.
What do we offer that makes us stand out, why do our clients come to us and not another TMC?
CTM is a very unique company and we really work with our clients to provide a bespoke a service that fits their specific needs, rather than a 'one size fits all' approach. CTM is a privately owned company with in-house technologies, which means we are extremely flexible in our offering.
Most of our clients will testify to this, as we have worked with some over many years, and as a result we've been able to constantly develop our products and services to be not only in line with their needs but with the ever-changing industry as well.
What is it about the job that you most enjoy?
Firstly I really enjoy working within the travel industry as a whole, with customer requirements and industry products constantly changing and developing.
I come from an operational background, so I really enjoy getting involved with the suppliers, learning what new products they are able to offer and working with them to negotiate on behalf of the clients to ensure our clients are receiving the best offers available.
I really enjoy the diversity of our clients too - you can never tell what’s going to happen!