Book your travel today: 0845 4708702
Call us today on
0845 470 8702

Login to book travel

 
You will have two logins sent to you when registering with CTM:
 

Forgotten your password?

 
Please > Click Here < for a guide on how to reset your password for the flight and rail booking system.
 
For your hotel booking system (Hotelzon) please contact the support team on explore@ctm.travel
 
 

User booking guides

 
 
If you have any issues please contact explore@ctm.travel
 

How to contact your team

 
Securitas staff have a dedicated team of agents based in our London office. If you need assistance with our online systems, advice, or help with a booking they are here to help.
 
They can be contacted by phone or email:
 
Phone: 0845 470 8706
 
 
 

Profile Form

 
 
Once completed please attach to an email and send to explore@ctm.travel
 
 

Online system training

 
If you feel like a one-to-one or group online walkthrough of our online system your Account Manager is here to help.
 
The walkthrough / training normally takes 30-45 minutes and will be conducted through the internet using our Join Me system (more information).
 
To request a walkthrough please contact: joliva@ctm.travel
 
 

Refunds & Bill back

 

If your booking is refundable CTM will contact the Hotel / Airline / Rail company and ensure the correct amount is returned. To begin the refund process please contact your team on:

Phone: 0845 470 8706
 
 

To receive a refund on a rail ticket where the physical ticket has been received, please post the tickets to:

Tony Howes
CTM,
32 Southwark Bridge Road,
London,

SE1 9EU.


For reservations where a ticket on departure was arranged and not collected it will automatically be refunded by CTM.
 

Travel Updates:

 

South Africa:

New passport requirements for travel to South Africa Please be advised that as per a requirement by South Africa immigration authorities, with immediate effect, customers travelling to any point in South Africa must have two (2) unused-blank pages in their passports.

This applies to all types of passports for all foreign nationals excluding South Africans. This is a strict rule and the fine imposed for non-compliance is ZAR 15000.00 per customer. (Approx £1000) If any assistance is required please contact a member of your travel team.

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