Book your travel today: 0845 4708702
Call us today on
08448 553 730
TERMS & CONDITIONS
Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.
LIMITATIONS OF LIABILITY
 
The client accepts that CTM Travel Management Limited acts as an agent in arranging transactions and as such does not accept any liability for the services, except in so far as properly carrying out their duties as Agent making the booking. The client agrees that they are entering into contracts directly with the supplier of the services for the provision of those services, not with CTM Travel Management Limited.
OWNERSHIP
 
This site, and each of its modules, is the copyrighted property of  CTM Travel Management Limited. Much of the content found on this site is owned by third party providers and distributors. None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission of CTM Travel Management Limited.
USE OF SITE
 
You may only use this site to make legitimate reservations or purchases and shall not use this site to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.
WEBSITE ACCURACY
 
We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights, hotels and other products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors.

In cases where details other than price are materially incorrect we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only.


BOOKING YOUR TRIP
You must ensure that all your details are correct at the time of booking (i.e. full name(s) of travellers as shown on their passports), correct email address, telephone numbers, postal address, etc.)
There will be a handling charge (Transaction Fee) r for bookings made on the website details of such fees will be highlighted to you during the course of making your booking.
When you make a booking, you guarantee that you have the authority to accept, and do accept these conditions on your behalf and on behalf of the person for whom you are booking...
PASSPORT VISA & HEALTH REQUIREMENTS
 
It is the responsibility of the passenger travelling to make sure that they hold a valid passport and visa requirement. CTM Travel Management Limited will not be held responsible for any financial costs that may be incurred as a direct result of failure to do so.

 
AIR/FLIGHT BOOKINGS
 
All flight, hotel and car rental prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. CTM Travel Management Limited accepts no liability should any such offer be withdrawn or amended.
AIRLINE CODESHARES
 
Many airlines operate on a code share basis with their commercial partners. This means that a flight can be operated on one carrier's behalf by a partner airline and quite possibly bear more than one flight number. This particularly happens within airline consortia e.g. One World, Sky Team, Star Alliance etc whereby carriers are enabled to offer flights on their partner's aircraft to destinations beyond their existing routes and to utilise their additional services for check in etc.
WEBSITE
 
Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain fares are withdrawn by the airline. We will not be held responsible if for any reason these fares are withdrawn. No compensation is payable in the event of withdrawal of any fares.
Air fares are not guaranteed until tickets are confirmed and purchased. All fares are subject to confirmation and change prior to ticket issue.
FLYING TIMES
 
In your itinerary and flight times are given for guidance only. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements passengers are advised to check in on time for their journey...
DIRECT FLIGHTS
 
Please note that a flight described on your flight ticket as "direct" will not necessarily be non-stop. A flight that is described as direct is one where there is no need to change aircraft during the journey.
GOVERNMENT IMPOSED TAXES FEES AND CHARGES
 
The price of your flight may include taxes, fees and charges which are imposed on air transportation by government authorities. They may represent a significant portion of the cost of air travel and are either included in the fare or shown separately on your ticket.
AIR TRAVEL ORGANISERS LICENCE (ATOL) AND ASSOCIATION OF BRITISH TRAVEL AGENTS (ABTA) PROTECTION
 
CTM Travel Management Limited holds ATOL licence 5360. It should be noted that this licence includes some but not all products sold on this site.
ABTA
CTM Travel Management Limited holds full ABTA membership under ABTA number 72668. In the most unlikely circumstance of our financial failure, ABTA will protect non air arrangements for you by ensuring that the individual providers continue with your bookings as planned or, where that is not possible, by giving you a refund for any services that cannot continue.
Flight & Hotel Arrangements
Flight and hotel arrangements generally offer much greater flexibility than Packages giving the traveller the opportunity to choose from a vast array of scheduled, no frills and charter flights for a range of durations. To these flight arrangements can be added hotel accommodation, car hire and/or transfers as required. These flight and supplementary elements are all sold as separate items and as such are excluded from ATOL protection under our licence. No frills carriers are excluded from ATOL protection.
Charter flights - all charter flights available on this web site are fully protected via the ATOL scheme operated by the Civil Aviation Authority ("CAA"). Refunds are provided by the CAA direct to you.
All these arrangements clearly carry the message on the acknowledgement and confirmation pages and on the confirmation email you receive.
COMMUNITY LIST
 
In accordance with European regulations we are required to bring to your attention the existence of a 'Community list', which contains details of air carriers that are subject to an operating ban within the European Community. The Community list is available for inspection at http://ec.europa.eu/transport/air/safety/flywell@.htm
We reserve the right to change your airline in the event that the airline is blacklisted under the EU regulations. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate.
DENIED BOARDING, CANCELLATION OR FLIGHT DELAYS
 
Under European law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at European airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline. If your airline does not comply with these rules you should contact us directly on 0845 370 2666 or contact the Air Transport Users' Council on 020 7240 6061 website www.auc.org.uk.
 
HOTEL BOOKING TERMS AND CONDITIONS
 
All hotel prices are subject to availability and offers may be withdrawn or amended at any time without prior notification.

The following hotel booking conditions form the basis of the contract between you and CTM Travel Management Limited. The contract shall be governed in all respects by English Law and shall be subject to the exclusive jurisdiction of the English Courts. These terms and conditions constitute the terms upon which CTM Travel Management Limited have arranged the provision of accommodation. These terms refer to all bookings made by telephone, fax, and e-mail or via the online booking system. Please check your documentation carefully as soon as you receive it, if there are any incorrect details; please ensure you notify us immediately, as it may not be possible to make changes at a later date.
 
WEBSITE
 
Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain facilities / room types are withdrawn by the accommodation providers. We will not be held responsible if for any reason these facilities / room types are withdrawn. No compensation is payable in the event of withdrawal of any facilities / room types.
MAP/DISTANCE DISCLAIMER
 
Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only.
STAR RATINGS
 
Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only. They are not a guarantee or warranty of any kind by CTM Travel Management Limited.
HOTEL FACILITIES
 
We are not responsible for any limitation in facilities because of other hotel guests or their activities. CTM Travel Management Limited does not take responsibility for hotel content (including images, facility listings, etc.) displayed on our website. Hotels may change facilities and property features without prior notice to CTM Travel Management Limited.
LOCAL TAXES NOT INCLUDED IN HOTEL COST
 
Please note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking e.g. local taxes, sales tax etc. Any local taxes will be payable by you directly to the hotel at the time of check in / checkout.
GROUP BOOKINGS
 
Parties of 10 persons or more are classed as a group booking and must not be split into multiple smaller bookings.
 
CANCELLATIONS AND ALTERATIONS BY CLIENT
 
If you or any member of your party wishes to cancel or alter a booking, please contact our reservations
CONFIRMED BOOKINGS
 
In very rare cases an accommodation may not honour a confirmed booking, this is beyond our control and in the event that this happens, we will give a full refund. CTM Travel Management Limited accepts no responsibility in respect of any costs, losses or damages that may be incurred in connection with any confirmed booking cancellations, since such cancellation is outside the control of CTM Travel Management Limited.
 
CAR HIRE BOOKINGS
 
Age Restrictions
All car suppliers have a minimum age to be able to rent without incurring any extra charges, this is normally 25 and above. Drivers between the ages of 21-24 will always incur an extra surcharge which is payable locally, is subject to tax and is non refundable. These fees can range from 10.00 Euros a day in Europe and from US$25.00 to US$50.00 US in the United States. Once you have selected your car please read the car rental rules where you will be able to find the amount payable.
There are very few locations which have an upper age limit. These can vary from the age of 60 upwards. If you are over the age of 60 it is your responsibility to check with the rental supplier for eligibility. If you fail to check and you are over the age limit you may not be given the car.
 
Driving Licence
 
A valid driving licence is required for all drivers. The licence must be valid at the time of rental and remain valid throughout the rental period. We will not be liable for any compensation or otherwise if you fail to show a valid drivers licence to the supplier and are refused rental.
British Licence Holders
 
If you have the new photo id licence you must take the paper counterpart as well. If you do not present both the card and the counterpart you will not get the vehicle. If your licence is written in Chinese, Russian or any ‘picture' script then you will need to obtain an international driver's permit before you travel from your country of residence. This cannot be obtained in the United Kingdom.
Cancellations and Alterations by client
 
If you or any member of your party wishes to cancel or alter a booking, please contact our reservations team on 0845 370 2666.
HOTEL AND FLIGHT PACKAGES
MAP/DISTANCE DISCLAIMER
 
Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only.
GENERAL TERMS & CONDITIONS
 
All flight, hotel and car rental prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. CTM Travel Management Limited accepts no liability should any such offer be withdrawn or amended.
TERMS AND CONDITIONS OF BOOKINGS
 
AIRLINE CODESHARING
 
Flights and services may be operated by a partner carrier on a code share basis or by a substitute supplier at the operator or service supplier's discretion for technical, operational or commercial reasons at any time. Aircraft or transportation type can never be guaranteed and substitutions to equipment type may take place at the airline or supplier's discretion for technical, operational or commercial reasons.
EXCLUSION OF WARRANTY
 
CTM Travel Management Limited and third party providers and distributors do not warrant the accuracy, completeness, merchantability or fitness for a particular purpose of any of the content or data found on this site.
LIMITATION OF LIABILITY
In no event shall CTM Travel Management Limited or third party providers or distributors be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort or otherwise, which (i) arises out of or is in any way connected with any use of this site or content found herein, (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this site for reservations or ticketing), or (iii) the performance or non performance by CTM Travel Management Limited or third party providers or distributors, even if such party has been advised of the possibility of such damages, or for any other party. Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental and consequential damages, so the above exclusion may not apply to you. If, notwithstanding the foregoing, CTM Travel Management Limited, or any third party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this site or its content, CTM Travel Management Limited and third party provider's and distributor's liability shall in no event exceed, in the aggregate, the subscription fee and service charge for accessing this site with respect to which liability is found. In its sole discretion, in addition to any other rights or remedies available to CTM Travel Management Limited without any liability whatsoever, CTM Travel Management Limited at any time and without notice may terminate or restrict your access to any component of this site. The foregoing terms and conditions shall apply to both contract and negligence claims. In respect of international travel our liability to you will be limited or excluded in the same manner provided by the relevant international conventions mentioned below. This means that our liability to you shall be limited to the actual engaged liability (if any) of the operating carrier or transport company which undertakes the relevant travel services.
CTM Travel Management Limited is recognised as an organiser for travel only and, as such, does not control or operate any airline, shipping company or rail company. When you travel your journey may be subject to certain international conventions such as, but not limited to, the Warsaw convention and Montreal convention (in respect of international carriage by air), the Athens convention (in respect of international carriage by sea) or COTIF (The convention Concerning International Carriage by Rail), as such conventions are amended or re-enacted from time to time (the "Conventions"). You agree that these Conventions will apply to you on that journey. Please click here to read these Conventions which Are incorporated into these terms and conditions.
You agree that the operating carrier or transport company's own "Conditions of Carriage" will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions and limits of liability contained within these international conventions and those "Conditions of Carriage". You acknowledge that all of the terms and conditions contained in those "Conditions of Carriage" form part of your contract with us as well as the transport company and that those "Conditions of Carriage" shall be deemed to be included by reference into your contract.
PRIVACY
 
As a customer of CTM Travel Management Limited, you are in complete control of your travel planning needs. This includes controlling the use of information you provide CTM Travel Management Limited. When you reserve or purchase travel services through CTM Travel Management Limited, we provide information about you to the airline, car rental agency, hotel, CTM Travel Management Limited or other involved third party to ensure the successful fulfilment of your travel arrangements. We also use information you provide during registration or as part of the reservation process to customise the content of our site to meet your specific needs and to make product improvements to CTM Travel Management Limited. CTM Travel Management Limited will send you an e-mail message confirming each reservation you transact online. We do not sell individual customer names or other private profile information to third parties. As a member or contest entrant you will occasionally receive updates from us about fare sales in your area, special offers, new CTM Travel Management Limited services and noteworthy news. We hope you will find these updates interesting and informative. CTM Travel Management Limited reserves the right to limit membership to those who will accept e-mails. We respect and will continue to respect the privacy of our customers who use CTM Travel Management Limited.
CHANGES AND CANCELLATIONS
 
If there are significant changes to your booking, which are t due to an event beyond our control, you will be offered alternative arrangements or a refund. Should your flight be cancelled, your rights and remedies will be governed by the airline's conditions of carriage. As a result you may be entitled to: (a) carriage on another flight with the same airline without additional costs; (b) re-routing to your destination with another carrier without additional costs; (c) receiving a full refund; or (d) some other right or remedy.
 
EVENTS BEYOND OUR CONTROL
 
These include: unusual, unforeseeable or unavoidable events beyond our control, the consequences of which could not be avoided even if all due care has been exercised including but not limited to war, threat of war, riot, civil disobedience or strife, government action, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers or floods, closure of airports and may also include industrial dispute involving third parties, technical or maintenance problems or unforeseen operational decisions of air carriers such as changes of schedule or any failure in the information technology infrastructure (including but not limited to our website) or failure in internet connections. Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of such events beyond our control.
.CHANGES TO TERMS AND CONDITIONS
We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website and you are deemed to have accepted the relevant changes.
THIRD PARTY RIGHTS
 
A person who is not a party to these terms and conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these booking terms and conditions. This paragraph does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.
GOVERNING LAW
 
This Agreement and its performance shall be governed by the laws of the United Kingdom. You consent and submit to the exclusive jurisdiction of the state and federal courts located in the United Kingdom, in all questions and controversies arising out of your use of the site and this Agreement.
.ASSIGNMENT
You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.
MODIFICATION
 
CTM Travel Management Limited may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.
ADDITIONAL TERMS
 
Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this site, and you agree to abide by such other terms and conditions.
SEVERABILITY
 
These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
HEADINGS
 
The headings used in these Terms and Conditions are included by convenience only and will not limit or otherwise affect these Terms and Conditions.
ENTIRE AGREEMENT
 
These terms and conditions contain the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing.
This is not a binding contract to either party until confirmation that tickets have been issued and credit card payment has been cleared.