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User booking guides
How to contact your team
Your staff have a dedicated team of agents based in our London office. If you need assistance with our online systems, advice, or help with a booking they are here to help.
Online system training
Refunds & Bill back
If your booking is refundable CTM will contact the Hotel / Airline / Rail company and ensure the correct amount is returned. To begin the refund process please contact your team on:
To receive a refund on a rail ticket where the physical ticket has been received, please post the tickets to:
For reservations where a ticket on departure was arranged and not collected it will automatically be refunded by CTM.