Book your travel today: 0845 4708702
Call us today on
08448 553 730

Login for the first time:

 
Your username is your @j-w-anderson.co.uk email address.
 
To log in for the first time you will need to choose a password. To do this please follow the steps below in the "Forgotten your Password?" section.
 
 

Forgotten your password?

 

Please > Click Here < for a guide on how to reset your password for the flight and rail booking system.

 

User booking guides

 

> To view the booking guide please follow this link <

 
If you have any issues please contact explore@ctm.travel
 

How to contact your team

 

Your staff have a dedicated team of agents based in our London office. If you need assistance with our online systems, advice, or help with a booking they are here to help.

 
They can be contacted by phone or email:
 
Phone: 020 928 6800
 
 
 

Profile Form

 
 
 

Online system training

 
If you feel like a one-to-one or group online walkthrough of our online system your Account Manager is here to help.
 
The walkthrough / training normally takes 30-45 minutes and will be conducted through the internet using our Join Me system (more information).
 
To arrange online training please email explore@ctm.travel
 
 

Refunds & Bill back

 

If your booking is refundable CTM will contact the Hotel / Airline / Rail company and ensure the correct amount is returned. To begin the refund process please contact your team on:

Phone: 0845 470 8706
 
 

To receive a refund on a rail ticket where the physical ticket has been received, please post the tickets to:

Tony Howes
CTM,
32 Southwark Bridge Road,
London,

SE1 9EU.


For reservations where a ticket on departure was arranged and not collected it will automatically be refunded by CTM.
 

Follow us for travel news, alerts, technology updates, discussions and more...