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Middlesex University

United Kingdom

Industry: higher education

Annual turnover: £225 million

Personnel: 3,000+


Middlesex University was looking for a strong TMC that had expertise in travel, visibility of management information (MI), great service, as well as strength in training. Following a successful award of tender from the central framework, we have been working in partnership for many years as the sole provider for travel management services to Middlesex University.

The challenge

  • To reduce contract leakage, as rail and hotel bookings were being made with suppliers.
  • Drive costs down through travel policy compliance, budget and planning.
  • Understanding the importance of ‘Risk Management’ and assessing time spent on researching own fares. 

The solution

Contract adoption and 'buy in' was achieved by raising the profile of CTM through a series of ongoing booker forums, presenting the value of using a travel management company. This strategy enabled CTM to address directly with the end user, presenting factual illustrations of the benefits of working through a travel management company.

CTM demonstrated, through knowledge and experience, tangible cost savings in the area of flights, hotel and rail activity. CTM’s own negotiated fares have achieved the objective of maintaining traveller preferences while reducing the average fare and rates, and adopting 'best practice' measures such as advance purchase. These are monitored regularly through account management and MI reporting to ensure continued savings.

CTM emphasised the importance of traveller tracking and Duty of Care in the event of a disaster, demonstrating through the use of technology how we could support the challenges face by HR and procurement. This highlighted the benefit of using a travel management company and ensured safety of travellers at all times.

The results

Increase of in-policy bookings through TMC:

  • Air 37% Rail 40%
  • Hotel 48%
  • Air savings of £25,000.
  • Reduction of average ticket cost

Our client says:

“Working in collaboration with CTM to consolidate our travel arrangements has enabled us to enjoy tickets at reduced fares while still importantly maintaining a Duty of Care to our travellers. Their excellent customer service provides confidence to our bookers, while still meeting outstanding value-for-money requirements that we look for as a University.”

Gavin Black, Middlesex University

Get in touch
If you’d like to find out more about CTM and how we can help you and your business travel needs, simply give us a call or email us:
0845 470 8702
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